Effective Date: 25.10.2024

At Xcare BD, we are committed to providing a high-quality learning experience. We understand that sometimes circumstances change, and you may need to request a refund. This policy outlines the conditions under which refunds will be processed for our courses.

1. Refund Eligibility

We offer refunds under the following conditions:

• Refund requests must be made within 7 days from the date of purchase.
• You must not have accessed more than 50% of the course content. Our system tracks course progress, and refunds will not be issued if you have consumed a significant portion of the course.
• Refunds will only be granted if the course was purchased directly through our website, not through third-party platforms.

2. Non-Refundable Situations

Refunds will not be granted if:

• The refund request is made after 7 days from the purchase date.
• You have accessed more than 50% of the course content.
• The course was purchased on sale or as part of a special promotion, unless otherwise stated in the promotion’s terms.
• You have violated our terms and conditions, including improper sharing or distribution of course materials.
• The refund request is based on subjective dissatisfaction or lack of results. Our course is designed to provide knowledge and guidance, but individual outcomes may vary.
  

3. How to Request a Refund

To request a refund, please follow these steps:

• Email us at info@xcarebd.com with the subject line: “Refund Request “
• Include the following details in your email:
  • Full name and the email address used to register for the course.
  • Date of purchase.
  • Reason for requesting the refund.

The refund will be processed within 7 to 10 business days following the submission of your claim. Please note that processing times may vary depending on your financial institution.

4. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. These are typically offered when a small portion of the course has been accessed, or in the case of technical issues preventing you from fully accessing the course materials.

5. Technical Issues and Access Problems

If you experience technical difficulties that prevent you from accessing the course content, please contact our support team at info@xcarebd.com immediately. We will work to resolve the issue, and if it cannot be resolved, we may issue a refund.

6. Changes to the Policy

Xcare BD reserves the right to modify this refund policy at any time. Any changes will be effective upon posting to this page. It is your responsibility to review the refund policy periodically to ensure you understand the current terms.

7. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Tel: 01936441001
Email: info@xcarebd.com
Address: Rajanigandha Tower, 1st Floor, Suit- 10 & 11, Dhaka Cantonment, Dhaka – 1206